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The DGT confirms that IVA refunds to tourists under the tourist regime can only be made through the general or special procedure via collaborating entities, not by credit card reimbursement.
Cuestión planteada Posibilidad de que devolución en régimen de viajeros se realice mediante abono en la tarjeta de crédito del cliente que utilizó para realizar la compra, cumplido los requisitos establecidos en el artículo 21.2º de la Ley 37/1992.
El único procedimiento admitido legal y reglamentariamente para la exención del IVA y su devolución al viajero es el previsto en el Reglamento del Impuesto, ya sea en su modalidad general o mediante la actuación de una entidad colaboradora autorizada. El procedimiento general implica que el proveedor devuelva la cuota mediante cheque o transferencia bancaria tras recibir la factura diligenciada por la Aduana.
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