The National High Court has declared clause 30.1.b) of the III State Collective Agreement for the contact center sector (formerly telemarketing) illegal, as it established a rigid ten-calendar-day period for taking family care leave (Background Second). The ruling determines that imposing a specific timeframe and requiring continuous leave contravenes Article 37.3.b) of the Workers' Statute, as it prevents effective care planning based on actual needs (Background Second). The Directorate General of Labour is proceeding with the registration and publication of this annulment ruling (Legal Grounds First).
For companies in the contact center sector, the ability to impose a 10-calendar-day limit or the requirement for continuous leave for family care is removed; they must now adapt to the flexibility required by the Workers' Statute (Background Second). Workers in the sector gain flexibility to organise family care in an alternating or extended manner depending on the needs arising from the underlying cause (Background Second).
The labour team reviews your specific situation.