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A query was raised regarding whether 24-hour telephone support for resolving incidents and assistance services provided during stays in tourist apartments qualify as services inherent to the hotel industry. The DGT ruled that these services do not qualify as such, meaning they do not disqualify the VAT exemption applicable to residential leases.
Cuestión planteada Si la atención telefónica durante las 24 horas del día para atender cualquier incidencia y el servicio de atención durante la estancia pueden considerarse servicios propios de la industria hotelera.
Los servicios propios de la industria hotelera son aquellos que complementan el hospedaje y van más allá de la mera puesta a disposición de un inmueble. La atención telefónica 24 horas para resolver incidencias y la atención durante la estancia no se consideran servicios de la industria hotelera, ya que la comunicación para resolver incidencias es una práctica habitual en los arrendamientos de vivienda. Por tanto, su prestación no convierte el arrendamiento de vivienda en una operación sujeta a IVA.
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