How the DGT's position has evolved
Current position
The VAT exemption for healthcare services requires compliance with an objective requirement (diagnosis, prevention, or treatment of diseases) and a subjective one (provision by medical or healthcare professionals with the required training). This exemption applies to services provided via telematics as long as there is human intervention and they are not automated services. The exemption does not apply to services for aesthetic, relaxation, or slimming purposes, nor to alternative methods provided independently of a medical treatment.
The DGT's position has remained constant in requiring both objective and subjective requirements for the exemption. The evolution is limited to the incorporation of video consultation or telematics modalities, confirming that human intervention preserves the healthcare nature of the service.
Turning points
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Clarifies that the exemption applies to video consultations as long as they are not services provided electronically with minimal human intervention.
Analysis based on 34 of 34 rulings with a stated position. Updated 24 September 2026.