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A requesting entity asks whether services provided by a contact centre to acquire and formalise insurance are exempt from VAT. The DGT rules that exemption depends on whether the activity goes beyond the mere supply of data to include advice, presentation, or the proposal of the contract.
Cuestión planteada Exención en el Impuesto sobre el Valor Añadido del servicio prestado por la entidad consultante al mediador de seguros.
La exención del artículo 20.Uno.16º de la Ley del IVA se aplica a los servicios de mediación, incluyendo la captación de clientes, independientemente de quién los preste. Para que un colaborador externo esté exento, su actividad debe cubrir aspectos esenciales como buscar clientes o ponerlos en relación con el asegurador. No están exentos el mero suministro de datos de tomadores potenciales o de información sobre productos si no se realiza una acción adicional para ayudar a la celebración del contrato.
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