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An entity inquired whether information services for clients and file processing for an insurance brokerage were exempt from VAT. The DGT has determined that these administrative support tasks do not constitute insurance mediation and, therefore, must be taxed.
Cuestión planteada Si la prestación de tales servicios está sujeta y exenta del Impuesto.
La exención de IVA para servicios de mediación requiere la búsqueda activa de clientes para ponerlos en contacto con el asegurador. Las actividades de 'back office', como la información, apertura y tramitación de expedientes, son servicios de apoyo administrativo que no cumplen la función esencial de mediación. Por tanto, estos servicios de asistencia técnica y administrativa están sujetos al impuesto.
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