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A resident of Melilla inquired whether retailers can compel them to use a collaborating entity for VAT refunds while charging a commission. The DGT ruled that while travellers may voluntarily opt for the entity's special procedure, a general procedure for direct refunds from the vendor without commissions also remains available.
Cuestión planteada Solicita información sobre si un establecimiento puede obligar a un residente de la Ciudad Autónoma de Melilla a que gestione la devolución del Impuesto sobre el Valor Añadido a través de una entidad colaboradora, incluso si el comprador es quien lleva a cabo todos los trámites documentales y fiscales. En caso negativo, si debe el establecimiento emitir el Documento Electrónico de Reembolso.
Los viajeros no establecidos en la Comunidad pueden optar voluntariamente por el procedimiento especial a través de una entidad colaboradora autorizada, con sus respectivas comisiones. No obstante, existe un procedimiento general donde el vendedor debe expedir factura y documento electrónico de reembolso sin estar facultado para establecer una comisión por ello. En este caso, el viajero presenta el documento visado por la aduana al proveedor, quien debe devolver la cuota en un plazo de quince días.
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