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BOE-A-2026-7430 ·1 April 2026 ·Resolution Low impact
Tax

ONTSI: Service Charter approved for the 2026-2029 period

The ONTSI Service Charter for the 2026-2029 period has been approved. This document informs users about the assigned services, their rights, and quality commitments regarding service delivery (Art. 8 RD 951/2005). The resolution stipulates that the charter must be available on the Ministry's website, social media, the Transparency Portal, and the General Access Point (PAE), ensuring universal accessibility (Second).

In 2 key points

  1. The Service Charter shall take effect on the day following the publication of this resolution in the BOE (First). (Primero)
  2. Obligation to guarantee universal accessibility in the dissemination of the charter (Second). (Segundo)

How it affects those involved

For citizens and users of ONTSI services, the regulation guarantees access to information regarding their rights and the quality standards of the services provided (Art. 8 RD 951/2005). The administration ensures the availability of this information through digital channels and compliance with accessibility requirements for mobile devices and websites (Second).

Lifecycle

2026-04-01PublishedPublished in the BOE
Official text Based on BOE data (boe.es). Information, not advice.

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This analysis is informational only and does not constitute legal advice or create a client-adviser relationship. BM Consulting.
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