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A professional inquired whether their customer service provided to a US company constitutes an electronically supplied service. The DGT ruled that they do not, and since the recipient is a business not established in Spain, the transaction is not subject to Spanish VAT.
Cuestión planteada 1. Si los servicios prestados tienen la condición de servicios prestados por vía electrónica en el Impuesto sobre el Valor Añadido.
Los servicios de atención al cliente o ayuda telefónica no tienen la consideración de servicios prestados por vía electrónica, aun cuando se canalicen a través de una red electrónica. Para que un servicio sea por vía electrónica, debe estar básicamente automatizado y requerir una intervención humana mínima. Al no ser servicios electrónicos, se aplica la regla general de localización de servicios.
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