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A company sought clarification on whether its telephone intermediation services for credit card procurement were exempt from VAT. The DGT ruled that the activity is exempt provided it is not merely the supply of information or advertising, but constitutes genuine mediation that provides added value.
Cuestión planteada Si dicha actividad está exenta del Impuesto sobre el Valor Añadido.
Para que la intermediación sea exenta, el prestador debe ser un tercero independiente y su labor debe ir más allá de informar o recibir solicitudes. Debe existir una actividad activa de captación, análisis o filtrado de clientes que facilite la contratación. Se considera mediación si el agente actúa para la entidad, asesora/negocia términos o pone en contacto al cliente con la entidad mediante un proceso que permita la conclusión del contrato.
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