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A contact centre acting as an insurance broker has queried whether client acquisition services contracted from external collaborators are VAT exempt. The DGT ruled that exemption depends on the nature of the service rather than the status of the provider.
Cuestión planteada Se cuestiona la exención en la prestación de tales servicios.
Los servicios de colaboradores externos están exentos de IVA cuando consisten en la captación de clientes, asesoramiento o trabajos previos a la celebración de un contrato de seguro. No quedan exentos el mero suministro de datos o información sobre tomadores o productos sin acciones adicionales para ayudar a la contratación, ni las actividades de puro 'back office'. La exención es objetiva y depende de que el servicio contribuya a la aproximación entre asegurador y asegurado.
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