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A financial institution sought clarification on whether the activities of its intermediaries in marketing credit cards and additional products were exempt from VAT. The DGT ruled that if the mediators' role extends beyond the mere provision of information to include customer acquisition or advisory services, the service is exempt.
Cuestión planteada Si dicha actividad de comercialización queda exenta del Impuesto sobre el Valor Añadido.
Para que la mediación esté exenta, el prestador debe ser un tercero independiente que realice funciones que superen el simple suministro de información o la recepción de solicitudes. La actividad debe incluir un elemento activo como la captación de clientes, el análisis de su situación patrimonial, el asesoramiento o la puesta en contacto para la formalización del contrato. En el caso concreto, al participar activamente desde el contacto telefónico hasta el asesoramiento presencial y envío de formularios, la labor se considera mediación exenta.
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