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A professional inquired whether their customer service provided to a US company constitutes an electronically supplied service. The DGT ruled that they do not, and since the recipient is a business not established in Spain, the transaction is not subject to Spanish VAT.
This ruling clarifies the distinction between digital tools and the nature of the service itself, confirming that human intervention in customer service prevents it from being classified as an electronically supplied service for VAT purposes.
The tax team reviews your specific situation.
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