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BOE-A-2026-8559 ·18 April 2026 ·Resolution Low impact
Administrative

Terrorism victims: new Service Charter for the Directorate-General for Support approved

The Service Charter for the Directorate-General for Support to Victims of Terrorism has been approved via a Resolution from the Under-Secretary of the Interior (First). This document establishes the quality commitments and service standards offered by the Administration to this group. The regulation is issued in accordance with the framework for improving the quality of the General State Administration (Royal Decree 951/2005).

In 2 key points

  1. The Service Charter will come into force upon the publication of this resolution in the BOE (First). (Primero)
  2. Mandatory availability on the Ministry of the Interior's electronic office and the Transparency Portal (Second). (Segundo)

How it affects those involved

For victims of terrorism and interested citizens, the regulation guarantees public access to the Directorate-General's service standards and commitments through the Ministry of the Interior's electronic office and the Transparency Portal (Second). It does not modify substantive rights, but rather formalises the expected service levels.

Lifecycle

2026-04-18PublishedPublished in the BOE
Official text Based on BOE data (boe.es). Information, not advice.

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This analysis is informational only and does not constitute legal advice or create a client-adviser relationship. BM Consulting.
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