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BOE-A-2026-8408 ·16 April 2026 ·Resolution Low impact
Administrative

Resolution of 14 April 2026, of the Secretariat of State for Telecommunications and Digital Infrastructure, allocating resources

The Secretariat of State for Telecommunications and Digital Infrastructure is allocating public numbering resources specifically for the provision of customer service (Art. 16.3 Law 10/2025). This resolution establishes the general conditions for using these resources within the framework of the National Numbering Plan. The measure aims to ensure the availability of communication channels for telecommunications service users.

In 2 key points

  1. The resolution's effects come into force on 17 April 2026 (Efectos desde el 17 de abril de 2026)
  2. Allocation of numbering resources for customer service (art. 16.3 de la Ley 10/2025)

How it affects those involved

For telecommunications operators, access to specific numbering resources for their customer service is formalised, subject to compliance with the established general conditions of use (Art. 16.3 Law 10/2025). For consumers and users, it ensures the existence of dedicated numbering channels for the management of their telecommunications services.

Lifecycle

2026-04-16PublishedPublished in the BOE
2026-04-17Into forceComes into force (Entrada en vigor (nota del analisis oficial del BOE))
Official text Based on BOE data (boe.es). Information, not advice.

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This analysis is informational only and does not constitute legal advice or create a client-adviser relationship. BM Consulting.
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