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BOE-A-2026-19621 ·21 September 2026 ·Resolution Low impact
Administrative

Citizens: Service Charter for the Sub-Directorate General for Transparency approved for 2026-2029

The Service Charter for the Sub-Directorate General for Transparency and Citizen Support has been approved for the 2026-2029 period. This document informs citizens about the services provided, their rights, and the quality commitments regarding service delivery (Art. 8 Royal Decree 951/2005). The resolution stipulates that the Charter must be accessible and available on the Ministry's website, social media, the Transparency Portal, and the General Access Point (PAGe).

In 2 key points

  1. The Service Charter shall take effect on the day following its publication in the BOE (Primero)
  2. Mandatory dissemination via the Ministry's website, social media, the Transparency Portal, and PAGe (Segundo)

How it affects those involved

For individuals and users of transparency services, the regulation guarantees access to information regarding quality standards and the rights they hold when conducting procedures before the Sub-Directorate General for Transparency (Art. 8 Royal Decree 951/2005). The administration ensures the dissemination of these commitments through accessible digital channels in accordance with Royal Decree 1112/2018.

Lifecycle

2026-09-21PublishedPublished in the BOE
Official text Based on BOE data (boe.es). Information, not advice.

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This analysis is informational only and does not constitute legal advice or create a client-adviser relationship. BM Consulting.
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