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BOE-A-2026-16836 ·1 August 2026 ·Resolution Medium impact
Administrative

INSS approves update of its Services Charter for 2026-2029

The Subsecretary for Inclusion, Social Security and Migration has approved the update of the INSS Services Charter for the period 2026-2029. This document sets out the quality commitments and service standards the institution offers to citizens. The new version will be available both in physical offices and online, including through transparency portals (Resolution of 3 July 2026).

In 2 key points

  1. Update of the INSS Services Charter for the 2026-2029 period (Resolución de 3 de julio de 2026)
  2. Availability in electronic offices, physical locations and the Transparency Portal (Resolución de 3 de julio de 2026)

How it affects those involved

For individuals and businesses interacting with Social Security, the regulation ensures access to up-to-date information on service levels and quality standards of the INSS. The document outlines the institution's service commitments and response times for the 2026-2029 triennium, enabling better oversight of public service quality.

Lifecycle

2026-08-01PublishedPublished in the BOE
Official text Based on BOE data (boe.es). Information, not advice.

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This analysis is informational only and does not constitute legal advice or create a client-adviser relationship. BM Consulting.
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