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BOE-A-2026-16836 ·1 August 2026 ·Resolution Medium impact
Administrative

INSS approves update to its Service Charter for the 2026-2029 period

The Undersecretariat for Inclusion, Social Security and Migration has approved the updated Service Charter of the National Social Security Institute (INSS) for the 2026-2029 period. This document establishes the quality commitments and service standards offered by the agency to citizens. The new version will be available at physical offices, via the electronic headquarters, and on transparency portals (Resolution of 3 July 2026).

In 2 key points

  1. Update of the INSS Service Charter for the 2026-2029 period (Resolución de 3 de julio de 2026)
  2. Availability via electronic headquarters, physical offices, and the Transparency Portal (Resolución de 3 de julio de 2026)

How it affects those involved

For individuals and businesses interacting with Social Security, this regulation guarantees access to updated information regarding INSS service levels and quality standards. The document outlines the agency's service commitments and response times for the 2026-2029 triennium, facilitating the monitoring of public service quality.

Lifecycle

2026-08-01PublishedPublished in the BOE
Official text Based on BOE data (boe.es). Information, not advice.

Does this provision affect you?

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This analysis is informational only and does not constitute legal advice or create a client-adviser relationship. BMC.
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