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The Subsecretary for Inclusion, Social Security and Migration has approved the update of the INSS Services Charter for the period 2026-2029. This document sets out the quality commitments and service standards the institution offers to citizens. The new version will be available both in physical offices and online, including through transparency portals (Resolution of 3 July 2026).
For individuals and businesses interacting with Social Security, the regulation ensures access to up-to-date information on service levels and quality standards of the INSS. The document outlines the institution's service commitments and response times for the 2026-2029 triennium, enabling better oversight of public service quality.
The administrative team reviews your specific situation.
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