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A query was raised regarding whether customer acquisition services for insurance sales via telephone are exempt from VAT. The DGT ruled that these mediation services are exempt provided they contribute to bringing the insurer and the insured closer together.
Cuestión planteada Se cuestiona la exención en la prestación de tales servicios.
Para que la mediación esté exenta, el servicio debe consistir en la aproximación entre las partes para la suscripción de contratos o la búsqueda de clientes para ponerlos en relación con el asegurador. El prestador debe mantener una relación (aunque sea indirecta como subcontratista) con el asegurador y el asegurado. Se excluyen las actividades de puro 'back office' que no participen en la celebración de los contratos.
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