Companies must use the new INSST electronic office for digital procedures

The National Institute for Safety and Health at Work (INSST) has issued a resolution (BOE-A-2026-21668) creating and regulating its own electronic office. This administrative move establishes a specific digital communication channel for citizens and companies, separating INSST-specific procedures from the general electronic office of the Ministry of Labour and Economy Social. This development is designed to manage the exponential growth in digital interactions and the increasing demand for procedures requiring electronic identification and digital signatures.

What changes

The primary change is the creation of a specialized digital environment for all administrative interactions with the INSST. According to the resolution, this new electronic office will serve as a dedicated channel for procedures that require the identification of the Administration and, where applicable, the electronic identification or digital signature of the interested parties. This is a direct response to the high volume of visits and the complexity of information transmission required by the Institute.

Key operational aspects include:

• Operational Deadline: The electronic office must begin operating within a maximum period of six months from the day following its publication (Undécimo.1).
• Gradual Implementation: Not all services will be available immediately. Forms and specific administrative procedures will be incorporated into the platform progressively, depending on their availability (Undécimo.2).
• Access Channels: Users can access the services directly through the dedicated URL (https://sede.insst.gob.es/) or via the main INSST web portal (https://www.insst.es/). Other channels include the 060 information service, email, and physical offices (Octavo).
• Complaints and Suggestions: The resolution establishes specific digital and physical channels for users to submit suggestions or complaints regarding the management and services of the new electronic office (Octavo).

Context

This resolution is framed within the broader digital transformation of the Spanish Public Administration. It is issued in accordance with Law 39/2015 on Common Administrative Procedure and Law 40/2015 on the Legal Regime of the Public Sector, both of which guarantee the right of citizens to interact with public administrations through electronic means. Furthermore, the creation of this office complies with Article 10.3 of the Regulation approved by Royal Decree 210/2024 and the standards set by the European eIDAS Regulation (EU No. 910/2014) regarding electronic identification and trust services.

Previously, many interactions with the INSST were channeled through the general electronic office of the Ministry of Labour and Economy Social. However, the exponential growth in digital traffic necessitated a decentralized approach to prevent saturation and improve efficiency. By creating an autonomous electronic office, the INSST aligns itself with the modern governance models promoted by the State Agency for Digital Administration (AED) and the Ministry for Digital Transformation and the Civil Service.

Who is affected and how

The impact of this resolution depends on the nature of the relationship between the entity and the INSST. While the resolution is administrative in nature, it changes the operational landscape for the following profiles:

• SMEs (Small and Medium Enterprises): Companies that interact with the INSST regarding occupational health and safety regulations will benefit from a more direct and less congested channel. As companies seek como evitar sanciones por prevencion de riesgos laborales, having a dedicated digital office will streamline the submission of required documentation and technical reports.
• Self-employed Professionals (Autónomos): Professionals acting as technical advisors or safety experts will need to ensure their digital certificates are up to date to utilize the new platform for mandatory filings and certifications.
• Individuals (Particulares): Any natural person performing administrative tasks or requesting information from the INSST will now have a specific digital gateway, facilitating easier access to public services without navigating the broader Ministry's interface.

What to do and when

This resolution does not impose immediate new obligations or sanctions on companies or individuals; rather, it modifies the technical channel through which existing obligations must be fulfilled. However, the following timeline and actions should be noted:

• Within the next 6 months: Monitor the official announcement of the INSST electronic office's launch, which will be published via the General Access Point (PAGe) and the Ministry of Labour and Economy Social (Undécimo.3).
• Upon launch: Verify that your digital certificates (Cl@ve, DNIe, or other recognized electronic signatures) are functional, as the new office is specifically designed for procedures requiring electronic identification.
• Ongoing: As new procedures are integrated into the platform (Undécimo.2), companies should update their internal administrative protocols to ensure they are using the correct INSST-specific URL rather than the general Ministry portal for relevant safety and health filings.

For specific guidance on how these digital changes might impact your company's compliance protocols, we recommend consulting with the relevant department at BMC.