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The Resolution of 23 February 2026 publishes the salary scales approved by the Joint Commission for the year 2026 under the Contact Centre Collective Agreement. Contracting companies must apply these scales within 30 days of publication, in accordance with Articles 90.2 and 3 of Royal Legislative Decree 2/2015. This change establishes an official salary framework that replaces the previous scales approved in 2023.
For Contact Centre companies, this entails an obligation to update their salary structures within 30 days. Employees may see modifications to their wages based on the new scales. Labour advisors must verify the application of the new scales in current contracts. Public administrations managing the sector must ensure that the new salary limits are respected.
The labour team reviews your specific situation.
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